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ICT Assistant Intern

Background

The United Nations Sub Office in Zanzibar houses 8 UN agencies which operate under Common Services arrangements to IT is an important integral part. The ICT Unit provides technical support and IT services to UN Agencies having not less 50 users within UN House.

To support its various Programme and operations teams, UN Zanzibar Sub Offcie is establishing an ICT Assistant intern position to join its Operations Team in support of provision of client-oriented, responsive, and timely ICT services to clients. The ICT Assistant (intern) will be supervised by the ICT Associate.

The purpose of this internship is to provide an opportunity for graduate level degree students, where their educational experience can be enhanced through practical work, and they can get familiar with administrative and operations processes. The intern will work in an ICT unit, providing ICT services to the UN Zanzibar Sub office of approx 60 users.

Duties and Responsibilities

1. The ICT assistant intern will be exposed to a full range of procedural activities in support of the ICT function to ensure effective communications with its customers and efficient provision of support to other ICT staff;

2.Provide first-level support remotely or desk-to-desk, including receiving requests, processing and logging and escalate when required;

3.Provide support in conferencing with ICT and audiovisual equipment as and when requested;

4.Monitor physical operation of the infrastructure (LAN equipment, wireless equipment, video conferencing equipment), ISP links to ensure its continued network services;

5.Effectively contribute to Sub Office cost recovery through service provision to UN Agencies and partner institutions whenever needed;

Competencies

1. Achieve Results: 

• LEVEL 1 - Plans and monitors own work, pays attention to details, delivers quality work by deadline;

2. Think Innovatively: 

• LEVEL 1 - Open to creative ideas/known risks, is pragmatic problem solver, makes improvements;

3. Learn Continuously: 

• LEVEL 1 - Open minded and curious, shares knowledge, learns from mistakes, asks for feedback;

4. Adapt with Agility: 

• LEVEL 1 - Adapts to change, constructively handles ambiguity/uncertainty, is flexible;

5. Act with Determination: 

• LEVEL 1 - Shows drive and motivation, able to deliver calmly in face of adversity, confident;

6. Engage and Partner: 

• LEVEL 1 - Demonstrates compassion/understanding towards others, forms positive relationships

Required Skills and Experience

Education

1. Applicants to the UNDP internship Programme must at the time of application meet one of the following 

requirements; 

a) be enrolled in a graduate school Programme (second university degree or equivalent, or higher); 

b) be enrolled in the final academic year of a first university degree Programme (minimum Bachelor’s level or 

equivalent); 

c) have graduated with a university degree (as defined in (a) and (b) above) in a relevant 

discipline (computer science, telecommunications) and, if selected, must start the internship within one-year of 

graduation;

2. Any IT related certificate is an asset, but not required;

Experience, Knowledge, and Skills

1. Knowledge of networking and trouble shooting;

2. Language: Fluency in English is required;

Conditions:

Interns are provided with a monthly allowance by the hosting organization and must provide proof of enrollment in health insurance plan. Costs incurred by an intern undertaking official travel at the request of UNDP in the discharge of functions related to the internship activities shall be paid by the Organization on the same basis as costs incurred by staff members, including payment of DSA, as applicable;

Stipends, insurance and interns’ expenses:

Interns may be given a stipend under conditions prescribed in the section on stipends, below;

Costs and arrangements for travel, visas, passports, accommodation and living expenses are the responsibility of;

               (a) The nominating institution, related institution or government, which may provide the required financial assistance to its students; 

               (b) The intern;

Where an intern is not financially supported by any institution or programme, such as a university, government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station, must be paid by the receiving office;

Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern;

UNDP accepts no responsibility for loss or damage to personal effects that may occur during the internship;

Costs incurred by interns, including undertaking official travel at the request of UNDP, in the discharge of the activities related to the internship are reimbursed by UNDP on the same basis as costs incurred by staff members or costs reimbursed to staff members, including payment of daily subsistence allowance, as applicable;